FAQs

 

Frequently Asked Questions

What is a zip line?

A zip line is a cable reaching between two fixed points (in our case trees), that a guest zips on with a trolley that rests on a cable and is attached to the guest. Each guest zips along from the start of the cable on the first platform to the end of the cable, landing on a platform or the ground at the end of each zip line.

How safe is this?

The construction and operation of our zip line course in Spokane meets or surpasses the Association for Challenge Course Technology’s (ACCT) standards. Our course was designed and installed by Synergo; a Professional Vendor Member (PVM) of ACCT. Synergo also provides the training for our guides. Daily inspections of the course and all equipment are done by the Mica Moon Staff and Zip Tour guides. You will be instructed and escorted at all times by our highly trained, certified staff. Our course is inspected annually by Washington Department of Labor and Industries Amusement Park Inspector who specializes in canopy tour zip lines.

What if I've never gone zip lining before?

Don’t worry, you’ll fit right in with most other participants! We are happy to know zip lining in Spokane with us will be your first time! Our highly trained and patient guides will happily facilitate your experience to make you as comfortable as possible. You will also be able to complete a short practice session prior to the main tour.

What restrictions do you have around age/weight/health?

  • Participants must be 7 or older. Participants under the age of 16 will need to be accompanied by an adult.
  • Participants under 18 will need written parental permission if not accompanied by their parent or legal guardian.
  • Participants must weigh between 60 and 275 pounds (29 and 125 kilograms).
    • The weight policy is for your safety. If you are outside of these weight limits, but made a reservation anyway, you will NOT be issued a refund.
  • Participants must also be relatively physically fit.
    • There is some walking involved between some lines and at the beginning and end of the tour.
    • Participants will be required to climb stairs. 
    • Participants must be able to hold the cable trolley and lift their knees up while they are zipping.
    • The short UTV ride up the mountain to the beginning of the tour may be bumpy.
  • Participants must be able to understand and follow instruction given by the guides.
  • The zip tour is not recommended for people with neck or back injuries.
  • People with other potential limiting medical conditions should check with their doctor before participating.
  • Sorry, we are not able to accommodate pregnant women on our zip tour.
  • Mica Moon Zip Tour has the right to cancel your tour if for any reason we are concerned about your physical well-being.

How long does the tour take?

Approximately 2 and one half hours from start to finish, large group tours may be longer. 

How many people are in a tour group?

Tour groups consist of approximately 8 to 10 guests and two guides.

If you would like to book a larger group please call (509) 587-4020 to make arrangements!

How high off the ground will I be?

Our platforms range from approximately 6 feet to as much as 56 feet; each individual zip line is different depending on the underlying topography.

How many zip lines are on your tour?

There are eight zip lines on the tour.

Do you run tours in the rain?

Yes! We zip in most weather conditions and will make every effort to complete your tour as scheduled. If there is lightning or high winds, we will need to suspend and potentially cancel your tour. If we cancel your tour due to weather, we are happy to offer you a rain check and reschedule your tour for another date that same season.

Do I need a signed waiver?

Yes! In order to participate, EACH person needs to sign our Assumption of Risk form. Adventure activities involve hazards and risks which are outlined in our Assumption of Risk Form. Below is a link to this form that each person participating will need to fill out and sign. Those under the age of 18 will need to have a parent or guardian signature as well. Forms will be available to fill out on site.

Download Assumption of Risk Form

What should I bring/wear?

Wear comfortable clothing. If wearing shorts, the harness will be more comfortable if the shorts come down to at least mid-to lower-thigh. We highly recommend closed-toe shoes, but sandals with a heel strap are acceptable. If your hair is shoulder length or longer, bring a hair tie. Please remove dangling jewelry prior to zipping. If you want to bring a camera, that is great! Just make sure it is securely strapped to you, and keep it in a secure pocket while zipping.

How much does it cost?

Youth - $85 ea

  • Ages 7-15

Adult - $96 ea

  • Ages 16-64

Senior - $85 ea

  • Ages 65+

Group Specials:

10+ zippers - 10% per adult

For larger groups or corporate team building, contact us.

What equipment do we wear for the tour?

Each participant will wear a full body harness, as well as a helmet and leather gloves. You will also have your own zip trolley which allows you to zip from platform to platform. We provide all of this equipment on site. Sorry, for insurance restrictions you cannot use your own equipment if you have it.

How do I book a tour?

Go to our “Book Now” page and it will walk you through the steps or you can call our office at (509) 587-4020. The main details needed for your reservation include: the number of participants you have, the date of the tour you want, the tour time that works best for you, and your payment information.

Book Your Tour Now!

Should I tip my guides? How much?

It is customary to tip your guides about 10% if they did a good job and you had a great time.

What is your cancellation policy?

To ensure a quality experience, tours are offered by reservation only. Once you have booked your tour, we schedule guides and administrative staff to be available to make your Mica Moon Zip Tour adventure as amazing as possible. For this reason, we require a minimum 72-hour notice for cancellations and rescheduling of tours. We will work with you to reschedule another date that is more appropriate. If you need to cancel a tour entirely, only cancellations received with at least 72 hours of advance notice will receive a full refund.

What if I am running late?

If you are late for your tour or do not show up, you will not be refunded. As a company we will have incurred all the same expenses and will have sadly turned other guests away who wanted your spot. Be careful to plan well in advance for traffic, and be sure to map out the directions to our course well in advance.

Where and when do we meet for the tour?

Please plan to meet 15 minutes before your tour’s start time. Our comfortable reception area is Suite 111, located directly behind the revolving doors at the "Main" entrance to the Liberty Lake Portal at 23403 E. Mission Avenue Suite 100 in Liberty Lake.